Store Policy
Returns & Refunds
We stand behind every item with The Gorilla Guarantee. Please read our return rules below.
When a return is accepted
You have 7 calendar days after confirmed delivery to request a return only when the item is materially different from its description, the wrong item was delivered, or it arrived damaged.
Reporting shipping damage
Please report shipping damage within 48 hours when reasonably possible, and include photographs of both the item and the packaging so we can resolve it quickly.
What is not eligible
Returns are not accepted for buyer's remorse, incorrect fit, changing your mind, or for characteristics that were accurately shown or described in the listing. Many items are pre-owned and described honestly with photos.
Return condition & shipping
Approved items must be returned in the same condition in which they were received. JohnnyMart pays reasonable return shipping when we made an error or materially misrepresented the product.
If we can't fulfill your order
When an order cannot be fulfilled because an item is unavailable, sold twice, or lost before shipment, we automatically cancel the order and issue a full refund, including shipping.
Questions about this policy? Email ShopJohnnyMart@yahoo.com and we'll be happy to help.